Shipping Policy

General Shipping

We offer free shipping for all orders of $100 or over.  Free shipping is not extended to special promotional offers such as any 'FREE + Shipping' offers where we are providing the item at no cost.  

Many of our items are shipped directly from the USA, while others may be shipped internationally, in some cases directly from our suppliers.  Shipping times vary; we aim to process and ship your order within 3-4 working days, and delivery can be 4-7 working days if shipped from within the USA, or normally between 15-28 working days if shipped internationally.  

Some items may take longer if shipped internationally, depending on various factors, such as which postage service/company is being used, and any potential delays with customs. If you have any questions, or if you are experiencing any unexpected delays with receiving your order, please contact us for assistance.

Pre-Order Shipping

Pre-Order shipping times mostly range from 3-5 weeks, however, in some rare cases, orders can take up to 8 weeks to be delivered. This is due to the Pre-Order process, in which we offer a limited number of units at a highly discounted price. Once the pre-order has been completed, and all units have been sold, we will begin shipping orders in the order they were received. You will receive an automatic shipping update notification within 5-10 days of your order, this is to inform you that we have received your order, and that we have processed your order - from this time, Pre-Order shipping times can be applied.

Expedited Shipping

We also offer Expedited Shipping on all items for a small additional charge.  Items sent via Expedited Shipping will be sent 1st Class from our warehouse or supplier.  Delivery time will vary depending on if the item is sent from our USA warehouse, or if we are using an international supplier.  Items sent from the USA normally arrive in 3-4 working days.  Items sent Internationally are normally received within 10-14 working days from the shipping date.

For USA customers, many of our items will receive a free upgrade to our Expedited Shipping service if multiple items are purchased.

Shipping Delays / Problems

Occasionally, there may be an issue or a problem with shipping, which is unfortunately out of our control, and comes down to the individual shipping service used, and any possible security/customs hold-up's.  If your item has not arrived in the time specified above, please Contact Our Support Team who will be able to assist you further.

We send all of our orders with USPS tracking (United States), and are provided with full tracking details, including final delivery confirmation. We do not accept liability for any orders which are reported missing, undelivered or otherwise where USPS have reported that the order has been successfully delivered.  If you are missing your order, and it has been confirmed as delivered, please contact USPS directly (or your local Post Office) for further assistance. If your order has been delayed, and is still in transit to you (has not been reported as delivered), and there is a clear issue with the length of time it has been delayed for, we will provide a free replacement.